Month: May 2024

Great service! I feel well taken car of!! The added bonus, for sure, was the mini detail of the interior! Clean floor mats, dashboard and console! Also grateful for the clarity of your fulsome report on the status of my car. Thank you so much!!!

Sarah Dutsch Oct 10, 2023

Well, I had a rough Sunday on the road! While entering St.Thomas to pick up Grandma we stopped at a red light and the engine just cut out. Tried starting it a few times. It would fire up, but would not remain running. I discovered that I could keep it running if I used the gas peddle. So I managed to limp it into a parking lot. Me and the family were marooned so I called a number Vaughan had supplied for road side assistance. Adept Towing came out and rescued us. They towed it back to London to Vaughan Auto Service. Unfortunately that evening I went to check on the SUV and the Hazard lights had been left on. I switched them off but it was going to need a new battery. First thing the next day I phoned and talked to Jamie and it was definitely in need of a new battery. They would do a drive-ability inspection and on top of that I agreed to a comprehensive inspection because the SUV is a 2008 and any number of other things could go wrong. Turned out to be a EGR valve and it had to be replaced. On top of that, they serviced the brakes as well as serviced and replaced the fluid in the differential. All this work was done after a thorough check list was scrutinized and we went over what I needed to get done and what I wanted them to do and finally what was not essential but should be done in the near future. After my consent, Jamie said they would start ordering the appropriate parts and have the mechanic start on the inspections. There was always clear communication with Vaughan and I never felt pressured to have something done that didn't need to be done at this time. On top of that, the price that was quoted was reasonable and it actually ended up costing much less. The SUV drives and feels better than ever. Thank you Jamie and the masterful mechanics at Vaughan Auto Service. I would not hesitate to refer friends and family to Vaughan. Excellent service and just a great group of people. Go see for yourself !! Okay that happened but you know what else happened, Vaughan replaced my heater core in 2022 . Everything seemed okay. In 2024 my thermostat went and I limped into Vaughan to get it replaced. Well they wanted to replace the thermostat and several other things that I didn't want to be done, one of them being the heater core, again! I talked to them on the phone and asked them just to do the thermostat.The other issues weren't as important to me. They refused to do the thermostat. I told them I will come and get my vehicle. That was it for Vaughan Auto. I limped it over to another garage and they gladly replaced the thermostat. Now the SUV is at there shop to replace the heater core again, after failing a second time after Vaughan did the repair 4 years earlier. My problem with them is that they would not do the thermostat unless I had a bunch of other repairs done. I'm NO longer a client.

Brad Graham Oct 10, 2023

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

Riley Stewart May 5, 2026

I was happy with the service. Friendly and helpful staff.

Wilma McIntyre Apr 4, 2026

The staff were polite and professional, and the pricing was fair. They accurately diagnosed the issue without unnecessary repairs and were very considerate of the customer. Highly recommended!

jing Zhang Apr 4, 2026

Vaughan Auto seems to be a hard-working and thorough independent garage. Customer service and loyalty are a big deal for businesses, and (in a good way not an aggressive way lol) you can tell that encouraging repeat customers is a big part of this neighbourhood business's business model. Friendly vibe and service, clear pricing

K Keating Apr 4, 2026

Knowledgeable and friendly staff!

Bryan Dean May 5, 2025

Independent, small and local with excellent service.

Terry North Apr 4, 2026

I'm extremely happy that I checked out Vaughan Auto Service to discuss using them to maintain my 10-year old Mercedes. I can't say enough about how confident I feel after discussing my needs with Josh and experiencing how he and the rest of the team operate. Vaughn Auto treats you the way you wish all--particularly in the auto trade--businesses would.

Paul Lambert Photography Sep 9, 2024

Always great service

David Murphy Dec 12, 2020

Great service as always at Vaughan Auto. Very friendly and accommodating staff! They will go out of your way to ensure you are satisfied and your vehicle is serviced properly.

Darren E Nov 11, 2018

I always get impeccable service at Vaughn Auto. The work on my vehicles is always fast and efficient, and the complimentary care in and out of the vehicle is amazing!! Josh and Jamie-Lynn are friendly, knowledgeable and very easy to communicate with.

Vanita Butchey Aug 8, 2025

The perils of Pontiac valve stems …. Who knew that those little stubby but important tire components could cause all that ruckus. In November of 2025 I purchased a set of four Toyo Observe GSI-6 snow tires from Vaughan. They are magnificent: quiet, excellent road handling and exhibit excellent road traction. But I knew it was too good to be true. Those pesky valve stems reared their ugly little “heads”. In December, one began to leak, loosing about 1-2 pounds of air pressure a day. Vaughan replaced it gratis. Then in March of 2026, another valve stem followed the course of its cousin, also leaking air slowly but surely. At that point we knew that this was a trend rather than a fluke. I can honestly say that over many years of driving, I had never replaced a valve stem let alone two! Vaughan investigated further, recognizing that the other valve stems would, over time, likely also fail. Turns out that there was a conspirator to the valve stem failures: the OE steel rims, although extensively refinished (wire brushed, sanded, primed and repainted) were getting on in age (my Pontiac is from 2008) and the perforation for the valve stems offered a perfect spot for rust. It was likely that the irregular texture and flakiness of the rusty surfaces prevented a good seal for the valve stems. Maybe those poor little valve stems were innocent after all… Vaughan’s solution to all this drama was thorough, helpful, kind and considerate: as they were investigating the valve stems, they swapped my new snow tires for my summer ones and having concluded that the steel rims were partly to blame, paid for two new ones while I paid for the other two and replaced all four valve stems. Voila! A perfect solution. And the end of lots of drama caused by steel rims AND valve stems. Thanks to BJ and Josh at Vaughan for their attention to detail, kindness and tenacity at solving the pesky problem. This kind of care is an important component of good customer service which Vaughan excels at. Thank you sincerely.

George Harrod May 5, 2025

Excellent & efficient service.

Cathie Miller Apr 4, 2020

Very impressive. They sent me a comprehensive report with pictures. They explained what was needed clearly. The service desk has a very kind woman who clearly answers any questions. They contact you by phone, text msg ,and email. They offer a shuttle service. I think it is amazing. Just had my air conditioning restored and summer tires installed.

Maria Stewart Apr 4, 2026

Another great time getting our 2016 Hyundai Sonata worked on. Always a good job and all the people you deal with are great and helpful and knowledgeable. Thank you

Antony Tuljak Jun 6, 2025

Called them up on a late Monday afternoon with a number of issues that came up on my dash. They booked me in at 730 the next AM. Provided a "loner" car for me. Diagnostic check was done Tues and gave me the detailed work that had to be done to correct the issues I had reported, right down to the cost for parts/labour. I was kept up to date on the issues all through the process right from the parts being ordered and when they would be at their garage.. Car finished on Thursday AM. Very pleased with the staff as usual. Definitely my go to place for vehicle servicing. My 3rd visit and always looked after promptly.

Wayne Burrow Sep 9, 2022

Excellent customer service always; grateful - efficient and reliable; thanks again! :)

Julie-Anne Mar 3, 2023

Excellent service since I commenced patronizing you. You are certainly diplomatic and I appreciate your sincerity.

David August McMillan Mar 3, 2026

Always excellent service, upfront and honest. My car always comes back looking better than ever (19 years old!)

Lynne Henderson Nov 11, 2024

I cannot speak highly enough of this auto service! My brother is a mechanic and he even approves. I got stranded and they got me in asap. Very timely, honest service that was reasonably priced. The complimentary loaner car was also a HUGE bonus. Thank you so much Jamie and crew. You were so helpful, knowledgeable and personable!

Anna Giannakopoulos Mar 3, 2026

I am so happy with the work and customer service I received at Vaughan. I can not recommend them highly enough. Great shop!

Patrick Donoahue Feb 2, 2026

Amazing service and customer appreciation , car felt amazing after the maintenance. They also provided free loan vehicle and a nice car wash. The price is also fair, I will definitely come back to have reliable services done. Thanks to Jamie and Brian.

Jin Julian Feb 2, 2026

Come here if you want to feel taken care of! Owner of a Honda accord and took my car in for an oil change and they went above and beyond. They provided prioritized recommendations for car services, are friendly and fast! They also do not push any unnecessary purchases unlike Mr.Lube. Vaughan Auto Service is run by awesome folks!

Hoa Tran Feb 2, 2026

The folks at Vaughan have always done a great job on my vehicles when I bring them in. I am glad I found them

Blanca Mejia Mar 3, 2024

Gracious ,effective and stayed on top of the problem till it was perfectly fixed.

dan vere Oct 10, 2023

Customer service was perfect, very clear and organized conversations. Vehicle got everything that needed to get done plus more on top of it. They even detailed my Vehicle after the maintenance.

Tyler007 Jan 1, 2026

Great team and Excellent service. I would certainly recommend them to my friends and family.

Bernard Butchey Apr 4, 2020

I was having issue with tire pressure . I took my car to Vaughan Service without an appointment, and left it with them . An hour later i got a call telling me what was wrong, and that the Electrical part was in stock .Another hour later i was picking up my car all done . This business is an asset to the area , , Thier straight forward and Direct advice and service much appreciated . .

Ken Johnston Jan 1, 2026

Efficient. Carried out service as requested, courteous, will use again.

You Tube Jan 1, 2026

Fast and Efficient Service. Definately recommend.

moe Elie Jan 1, 2026

Always thorough and do a great job. Jaimie and Josh are all very helpful .I Always recommend Vaughn to others.

Chris Scott May 5, 2020

Very thorough, courteous, and professional. Highly recommended Joel H.

Joel Herscovitch Dec 12, 2023

Great value and even better experience. I was looking for integrity and professionalism. I found that plus an authentic appreciation for my business and trust. What a great feeling. Our car hasn’t felt and looked this good since we bought it new. Thx Josh, Dave and your entire team. I left my paperwork, for services performed, at the shop. I called and asked if I could pick it up tomorrow for my records. Josh stated he would drop the paperwork off to my address on his way home. By the time I was home my paperwork was in my mailbox. My father told me the difference between good and great is just a little bit more…..all the time. Vaughan Auto Services is exactly that. Moving forward we’ll build friendships. Cheers all.

Brad Nickerson Dec 12, 2025

Great service, friendly and attentive. Very easy to book. Love the detailed service report with photos during the day.

Tanya Ellis Dec 12, 2025

Our SUV's engine had an unusual serious issue just before Christmas - we were impressed that Vaughan's had the bays and manpower to take on our vehicle. They provided excellent service above and beyond our expectations! The estimate and invoice was just as we had hoped and without padding or pressure. Friendly, knowledgeable, and trustworthy!

Len Neil Dec 12, 2025

The best service in London, I cant stress how much the sweet lady at the front made my day. Did a quick fix for my car’s underbody panel in just 30 minutes. No hanging panels anymore..!! Definitely recommend, very much better service than dealer. Update : Very accommodating and Happy I found this place.

Anoop Antony Jul 7, 2025

I recently had my brakes and rotors replaced at Vaughan Auto Service, and I’m extremely happy with the entire experience. From start to finish, the customer service was absolutely top-notch. The staff were friendly, knowledgeable, and took the time to explain everything clearly. The work was done quickly, the pricing was fair, and my car feels brand new after the service. It’s rare to find a shop that’s this honest and professional these days, but Vaughan Auto Service truly delivers on quality and trust. Highly recommend them for anyone looking for reliable automotive service. I’ll definitely be coming back for future maintenance!

Jebin Joseph Dec 12, 2025

Jamie is very helpful & knowledgeable, I really trust the service & advice I receive. Love the courtesy vehicle tidying & light cleaning. Always a great interaction!

Emily Schuster Dec 12, 2023