Welcome to Vaughan Auto Service

Part I: The Pontiac History The Pontiac automobile was introduced by General Motors in 1926. In GM’s hierarchy of ascending vehicles ranging from Chevrolet to Cadillac, Pontiac was slotted above Chevrolet but below Oldsmobile, Buick and Cadillac. This strategy, devised by GM executive Alfred Sloan, meant that the entry level Chevrolet would attract consumers who, over time and increased affluence, might climb up the status “ladder” to Cadillac. Interestingly, Mercedes Benz uses the same approach today with the A-class, C-class, E-class and finally the luxurious S-class. The origin of the Pontiac nomenclature originated from the Odawa chieftain Pontiac who led an indigenous uprising from 1763 around Detroit, Michigan. Of course, today such a name decision would be considered wildly inappropriate. The halcyon years for Pontiac were the 1960s with classy, flowing and attractive designs based on the “Wide Track” concept and performance characteristics resulting in the tag line, “We build excitement”. Facing poor sales in the late 2000s, GM discontinued the Pontiac brand. Part II: My Pontiac History I just acquired a 20008 Pontiac G5 4-door which is really a branded Chevrolet Cobalt. The final Pontiac was a G6 made in 2010. My Pontiac belonged to a dear family member who recently passed. With just 74,000 kilometres, it’s in great shape: no rust (rocker panels are notorious), perfect interior and complete maintenance records since new. It’s surprisingly quiet, smooth and responsive for a 2.2 L 4 cylinder. It may not be “excitement”, but it still retains some of the Pontiac cachet… Part III: My Pontiac and Vaughan Auto Service My dilemma was finding a reliable mechanic for a safety certificate and any necessary repairs. This old blast from the past deserved special treatment! I turned to Vaughan because of my experience with them a few years ago as documented in a Google Review I wrote: caring, professional, friendly, knowledgeable, professional and kind, something I don’t see very often today. I was not disappointed. The G5 exhibited a few obvious problems like the turn signal stalk being kaput and a PW not reliably working, but, given this vehicle’s low mileage over many years, it required deft analysis by Josh and Jamie, the service consultants because often fewer miles is frequently more work, something car owners often don’t get. I found that my input was welcome in the sense that as a customer my general knowledge was both accepted and respected rather than being dismissed as often happens in such discussions. For example, since the brakes were relatively new but rusted from infrequent use, we decided to clean the existing rather than going to the expense of replacing. They allowed me to restore the cloudy headlight lenses myself, something I relished doing What fun! When we did develop a game plan together, Brian their mechanic took on the task, some of it being difficult like changing the rear coils, a failure this car is notorious for. We also developed a next-step protocol together for future work like an antifreeze flush and switch to synthetic oil next change. Maybe new, slippery oil will add some Pontiac excitement! The other consideration for me is Vaughan’s Customer Care Program which gives rewards dollars (I’ve already acquired some), a national warranty component and 24/7 roadside assistance. I’ve also got to say that everyone at Vaughan was kind: Haley the shuttle driver was prompt, friendly and caring. Right now I’ve just completed a paint restoration programme consisting of an iron fallout treatment, a body clay operation, a rubbing compound process and a coat of quality wax. My little Pontiac looks and drives amazingly well. Between my efforts and those of Vaughan Auto Service whom I highly recommend, the G5 looks and runs great! I appreciated the at Vaughan’s honest, caring, thorough, thoughtful and creative approach. I’m fussy. They more than met my high standards.

George Harrod May 5, 2025

Work was done in the specified time. Friendly and knowledgeable service advisors.

Forest City Archers May 5, 2025

A very pleasant overall experience. The staff are all helpful and pleasant. Our vehicle was thoroughly inspected with the repair needs fully explained and a written quote for parts and labour was also explained. The necessary work was completed in a timely fashion, even through the snowstorm! I will gladly recommend Vaughan Auto Service to my family and friends.

Paul Romanson Dec 12, 2024

Knowledgeable and friendly staff!

Bryan Dean May 5, 2025

Good as always. Please, next time ask me if I want to leave my car for the hole day

Larysa P May 5, 2025

Vaughan has been providing exceptional service for over 8 years. This team is great and has a family atmosphere I highly recommend Vaughan Auto.

Barbara Taylor Apr 4, 2020

Would recommend.

Brandon May 5, 2025

Very satisfied with the service.

Sheila Curnoe Jan 1, 2025

Jamie is very helpful & knowledgeable, I really trust the service & advice I receive. Love the courtesy vehicle tidying & light cleaning.

Emily Schuster Dec 12, 2023

Was very pleased with service as soon as I walked through the door. Friendly staff with lots of information. Truck was in for safety and was completed in the time I was told. Unfortunately it did not pass immediately due to break problems. Parts were ordered and truck was completed the following day. I enjoyed getting a report of any future problems I may have later as truck is older and parts are wearing out. I will return shortly to have them fixed here also. Overall 5 stars!

Tim Burgess May 5, 2025

Prompt and excellent service with clear communication regarding all of the services performed and needed

Eric Duggan May 5, 2025

Thank you, to the Staff at Vaughan Auto Service for maintaining my 2008 Honda Fit since you stepped into the "Big Shoes"or I should say, "The Big Tires" of Forest City Tire Craft. I had been a long time loyal customer of Forest City Tire Craft since the '80's and looking forward to be a loyal customer with Vaughan Auto Service for many years to come. You have been very thorough with keeping my car safe and reliable. Also, I really appreciate when I come to pick up my car after servicing that you had it washed and vacuumed. That "final touch" puts a smile on my face every time! I am truly grateful for your service to me. Thank you, again, Catharine E. Wallace London, ON

catharine wallace May 5, 2025

Amazing communication and service. I appreciated the clean car on pick-up, and the late pick-up drop box. Staff were so friendly and thorough. I’ll definitely be back!

Zillah Moss May 5, 2025

Very thorough, courteous, and professional. Highly recommended Joel H.

Joel Herscovitch Dec 12, 2023

Always great service

David Murphy Dec 12, 2020

I'm extremely happy that I checked out Vaughan Auto Service to discuss using them to maintain my 10-year old Mercedes. I can't say enough about how confident I feel after discussing my needs with Josh and experiencing how he and the rest of the team operate. Vaughn Auto treats you the way you wish all--particularly in the auto trade--businesses would.

Paul Lambert Photography Sep 9, 2024

very courteous and job well done

Caroline Schild-Poulter Apr 4, 2024

Amazing service at Vaughan Auto! They go out of their way to make sure everything is right. The staff are very nice and explain everything to you. The facility is very clean and they have a nice waiting room. They can offer a loaner car if you schedule in advance. Highly recommended!

Darren E Nov 11, 2018

Service is good. Door to door ride is quick. Like the car detailing as well.

Liz Rossnagel Nov 11, 2023

I dare anyone to use these folks and never use them again. I felt like part of the family on leaving. They even called a few days later to see how we were. Who does that? Go ahead...I dare you.

John McInnes Apr 4, 2025

Thanks for video proof re sway bar links. Please ignore previous comment on air filter. I am not able to find paperwork on this to prove the work was done there. Sorry for any concerns caused. My apologies.

Harvey Fife Oct 10, 2022

Friendly, accommodating, efficient!

Larry Monger Aug 8, 2023

My first visit, I did like the friendly and efficient way of explaining what needed to be done to repair the shortcomings of my car. I was very surprised that a loan car was offered at no additional cost and to top things off, free road assistance. Well done!

Tony Martens Sep 9, 2024

Excellent service.

Robert Bourne Oct 10, 2023

Service is always top notch. Thanks.

Caroline Mitchell Oct 10, 2023

Ajob done well, and the additional car clean was nice.

Tanya O'Brien Mar 3, 2025

We are repeat customers of Vaughan Auto Service. Vaughan are amazing from the first point of contact via phone to when we arrived at the shop, outstanding customer service. Vaughan Auto are professional, efficient, reasonable cost, knowledgeable, honest, personable & courteous. Vaughan Auto have outstanding workmanship & stand behind warranties & their work. Their use of modern technology to keep the customer informed of work required on your vehicle is so easy to understand. Absolutely awesome for cleaning our vehicle inside and out! Wow! Thanks so much. If you require auto repair, give Vaughan Auto the opportunity….you will not be disappointed!!

iHeather Mcleod Dec 12, 2021

Great service .looked after tire needs all my needs for my car ...5 plus service

John Loughlean Nov 11, 2024

Excellent service, great staff! Very pleased with my most recent appointment where they were able to address all the issues going on with my vehicle.

Jonathan Law Mar 3, 2025

Jamie and her team members have never let me down. I trust them with professional advice, service and fair pricing. Vaughan auto service is the only shop I ever recommend. Thank you

Joseph McCafferty Mar 3, 2025

Always thorough and do a great job. Emma, Jaimie and Josh are all very helpful . Always recommend Vaughn to others.

Chris Scott May 5, 2020

Excellent customer service always; grateful - efficient and reliable; thanks again! :)

Julie-Anne Mar 3, 2023

I was very pleasantly surprised by the excellent service I received from Vaughan Auto Service! Josh was very nice and explained to me what needed to be fixed and gave me the estimate. I also got a prompt appointment! They also did a curtesy checkup on my car. They dropped me off and picked me up from my apartment which I appreciated. It is good to know that such a friendly auto service place still exists and also in my neighborhood! They have definitely earned my loyalty!

Joy M Dec 12, 2022

Excellent service, thank you.

Michael Hoshooley Oct 10, 2024

The folks at Vaughan have always done a great job on my vehicles when I bring them in. I am glad I found them

Blanca Mejia Mar 3, 2024

Excellent customer service and helpful advice on what work was a priority versus what could wait. The fact they provide roadside assistance to their customers is an added bonus! Thank you!

Leanne Thorne Feb 2, 2025

First off I was greeted by Jamie on the phone very polite to talk to. I came in for very bad squeaks on my brakes to the point people could hear it outside and inside my jeep. they took me in and did the inspection and found more problems which I am fine with as they were safety issues. I also had a bad clunking sound. my previous mechanic said they were sway bar links. It actually was a bad ball joint. I took it out the next day to test the brake sounds great and the clunking sound is also gone. I am soooooooo glad I brought it in, they also gave a list of other things that need to be done but not urgent yet and they took pictures to send me. I like to say thank you Jamie and to the mechanics for getting me back on the road safely again, I know where I am going again for my service Paul Tatomir

paul tatomir Feb 2, 2025

Great people. Great service. Highly recommend them.

Reynold Panth Jul 7, 2023

I purchased snow tires at Vaughan through a recommendation from a friend. I was very pleased with their service, their friendly and helpful manner, and their reasonable prices. They did an excellent job on the tires and other maintenance my car needed, and even washed it for me! I will definitely be returning for my car maintenance and I would highly recommend them. A very positive experience!

Donna Murray Jan 1, 2025